To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:
We collect information from you when you visit our Service, place an order, request information, subscribe to communications, respond to a survey, schedule a service, or fill out a form.
Any of the information we collect from you may be used in one of the following ways:
My Best Cleaners LLC may collect your mobile phone number when you submit a form on our website, schedule a service, request information, create an account, place an order, or otherwise provide your phone number to us.
If you provide your phone number and affirmatively opt in by checking the SMS consent checkbox, you agree to receive recurring marketing text messages from My Best Cleaners LLC. These messages may include cleaning promotions, service updates, appointment or pickup reminders, special offers, and other information related to our dry cleaning, laundry, alterations, comforter cleaning, leather cleaning, and pickup and delivery services.
Mobile opt-in may occur through forms on our website, including the new customer offer form/popup on the homepage and contact or signup forms on the site. Consent to receive marketing text messages is not a condition of purchase.
Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message from us. After replying STOP, you may receive one final confirmation message. For help, reply HELP or contact us at (301) 868-5580 or jess@mybest-cleaners.com.
We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties for their own marketing purposes. We may share information with service providers only as necessary to operate our messaging program, deliver messages, manage opt-outs, provide customer support, maintain records of consent, or comply with legal requirements.
We receive some information from third parties when you contact us, use forms, interact with our website, schedule services, or use communication tools connected to our Service. For example, when you submit your email address or phone number to us to show interest in becoming our customer, we may receive information from a third party that provides website forms, customer communication tools, automated fraud detection, marketing, analytics, or customer support services to us. We may also collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting those websites and changing your privacy settings.
We may share the information that we collect, both personal and non-personal, with trusted third-party service providers who help us operate our website, provide our services, process payments, manage customer communications, deliver email and SMS messages, provide marketing and analytics, host and maintain servers, store data, provide customer service, and fulfill orders or service requests.
We may also share information with current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may share or transfer your personal and non-personal information to our successors-in-interest.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it may be used to estimate general location and other technographic information such as connection speed, whether you have visited the Service in a shared location, and type of device used to visit the Service.
We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties for their own marketing purposes. SMS opt-in information is used only to provide, manage, support, and improve our messaging program, or as required by law.
We may disclose personal and non-personal information about you to government or law enforcement officials or private parties as we believe necessary or appropriate to respond to claims or legal process, protect our rights and interests or those of a third party, protect the safety of the public or any person, prevent or stop illegal, unethical, or legally actionable activity, or otherwise comply with applicable court orders, laws, rules, and regulations.
We collect personal information that you submit to us through the website, forms, calls, emails, text messages, service requests, orders, and in-person interactions. We may also receive personal information about you from third parties as described above.
By submitting your email address on our Service, you agree to receive emails from us when permitted. You can cancel your participation in promotional email lists at any time by clicking the opt-out link or other unsubscribe option included in the email. We only send marketing emails to people who have authorized us to contact them, either directly or through a permitted method. Email addresses submitted only for order processing or service requests may be used for the purpose of sending you information and updates pertaining to your order or service.
We are based in the United States. Information collected via our website, through direct interactions with you, or from use of our services may be transferred from time to time to our service providers or personnel, and may be viewed and hosted in the United States or other locations where our service providers operate. To the fullest extent allowed by applicable law, by using the Service, you consent to the transfer and hosting of such information.
We take reasonable precautions to protect the security of your information. We use physical, electronic, and managerial procedures designed to help safeguard information, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
You may contact us to update, correct, or request deletion of certain personal information we maintain about you, subject to legal, security, operational, and recordkeeping requirements. You may also contact us to change your communication preferences. We may take reasonable steps to verify your identity before granting access, making corrections, or processing certain requests.
If you are one of our workers or applicants, we may collect information you voluntarily provide to us. We use this information for human resources, hiring, payroll, compliance, and business administration purposes. You may contact us to update or correct your information or request information about the data we maintain relating to you, subject to applicable law and business requirements.
We reserve the right to transfer information to a third party in the event of a sale, merger, reorganization, transfer, or other disposition of all or substantially all of the assets of My Best Cleaners LLC, provided that the third party agrees to handle the information in a manner consistent with this Privacy Policy or as otherwise required by law.
We may disclose information, including personal information, about you to our affiliates. For purposes of this Privacy Policy, "affiliate" means any person or entity that directly or indirectly controls, is controlled by, or is under common control with My Best Cleaners LLC, whether by ownership or otherwise. Any information relating to you that we provide to affiliates will be treated in accordance with this Privacy Policy.
We keep your information only as long as we need it to provide services, fulfill the purposes described in this Privacy Policy, maintain business records, comply with legal or regulatory obligations, resolve disputes, enforce agreements, and support security or fraud prevention. When we no longer need to use your information, we will either delete it, de-identify it, or retain it only as permitted or required by law.
We implement a variety of reasonable security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Where payment information is collected through a third-party payment provider, that information is handled by the payment provider according to its own security practices and policies. We cannot guarantee that information transmitted through the Service will never be accessed, disclosed, altered, or destroyed by a breach of safeguards.
The laws of the State of Maryland and applicable United States law, excluding conflict of law rules, shall govern this Privacy Policy and your use of our Service. Your use of the Service may also be subject to other local, state, national, or international laws.
By using our Service, submitting information, scheduling service, registering an account, making a purchase, or otherwise interacting with us, you consent to this Privacy Policy. SMS marketing consent is separate and requires affirmative opt-in through a checkbox or other compliant opt-in method. Consent to receive marketing text messages is not a condition of purchase.
This Privacy Policy applies only to our Service. The Service may contain links to other websites not operated or controlled by us. We are not responsible for the content, accuracy, opinions, privacy practices, or policies of third-party websites. When you use a link to go from our Service to another website, your browsing and interaction are subject to that website’s own rules and policies.
We use "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We may use Cookies to personalize content, improve functionality, understand usage, and support marketing or analytics. Most web browsers can be set to disable Cookies. However, if you disable Cookies, some functionality may not work correctly.
We may use remarketing services. Remarketing or retargeting is the practice of serving ads across the internet to people who have already visited a website. These services may use cookies or similar technologies to help us show relevant ads and measure campaign performance.
In respect to any credit card or other payment processing details you provide, we work to use secure and appropriate payment processing methods. Payment information may be handled by third-party payment processors according to their own terms and privacy policies.
Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with Personal Data without your permission, please contact us. If we become aware that we have collected Personal Data from a child under 13 without appropriate consent, we will take steps to remove that information.
If we decide to change our Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above.
We may display, include, or make available third-party content, applications, tools, forms, maps, analytics, communication tools, payment tools, or links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that we are not responsible for Third-Party Services, including their accuracy, completeness, timeliness, validity, legality, quality, privacy practices, or any other aspect thereof. Third-Party Services are provided as a convenience, and you access and use them at your own risk and subject to the applicable third parties’ terms and policies.
Facebook pixel or similar advertising technologies may be used to measure the effectiveness of advertising by understanding actions people take on our website. These technologies may collect information from your device when you use the Service, and that information may be handled in accordance with the applicable third-party privacy policies.
Google Maps API may be used to display maps, directions, or location information. Google Maps API may collect information from you and from your device for security, functionality, and service purposes. Google Maps API collects information according to its own Privacy Policy.
We use Cookies to enhance the performance and functionality of our Service. Some cookies may be non-essential, but without them, certain functionality may become unavailable or less personalized.
Local Storage, sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies, but with a larger capacity and no information stored in the HTTP request header.
We may use Sessions to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.
If you are located in the European Economic Area (EEA), United Kingdom, or another jurisdiction with similar privacy rights, you may have certain rights regarding your personal data, subject to applicable law. These may include rights to access, correct, delete, restrict, or request portability of your personal data.
GDPR is a privacy and data protection law that regulates how certain personal data is protected and gives covered individuals rights over their personal data.
Personal data is information that relates to an identified or identifiable individual. Examples may include a name, email address, phone number, physical address, IP address, device information, payment-related information, or service history.
GDPR and similar privacy laws are intended to protect individuals' personal data and provide transparency about how organizations collect, use, retain, and disclose that data.
Subject to applicable law, you may request access to, correction of, deletion of, or restrictions on certain personal data we maintain about you. To make a request, contact us using the contact information below. We may need to verify your identity before processing a request, and certain information may be retained where required or permitted by law.
California privacy laws may require us to disclose categories of Personal Information we collect, how we use it, the categories of sources from which we collect it, and the categories of third parties with whom we share it. These categories are described in this Privacy Policy.
California residents may have the following rights, subject to applicable law:
If you make a request, we will respond as required by applicable law. If you would like to exercise any of these rights, please contact us.
CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.
CalOPPA users may have the following rights:
For more information about these rights, please contact us.
Don't hesitate to contact us if you have any questions.
